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Policy · Updated July 15, 2026

Shipping policy

Available destinations, shipping charges, and estimated delivery windows are shown during checkout before payment.

01

Order processing

Product pages and checkout will state applicable processing estimates. Orders placed on weekends or holidays may begin processing on the next business day.

02

Tracking

When tracking is available, it will be sent to the email used at checkout. Carrier scans and delivery estimates may take time to update.

03

Address accuracy

Customers are responsible for providing a complete, deliverable address. Contact us immediately if a correction is needed; changes cannot be guaranteed after fulfillment begins.

04

Delays, loss, and damage

Carrier delays can occur. For a lost or damaged shipment, contact hello@purrflow.online with the order number and supporting photos when applicable.