How do I know a product is available?
An active product page will show its price, stock status, purchase controls, and delivery options. A disabled purchase button means the item cannot currently be ordered.
Frequently asked questions
Good questions deserve clear answers.
Quick answers about ordering, care, replacements, and delivery.
Where can I find exact specifications?
Each product page lists the verified materials, capacity, dimensions, power requirements, included components, and warranty terms for that exact model.
How often should I clean the fountain?
Follow the model-specific care guide linked from the product page. Your home, number of cats, and water conditions may require more frequent cleaning.
How do I find the correct filter or pump?
Replacement products will identify every compatible fountain model. Match the model name before ordering a wear part.
Where does Purrflow ship?
Available destinations, shipping charges, and estimated delivery windows are shown during checkout before payment.
Can I change or cancel an order?
Contact hello@purrflow.online as soon as possible with your order number. Changes depend on whether fulfillment has started.
What if an order arrives damaged?
Keep the packaging and contact us promptly with your order number and clear photos of the parcel, label, product, and affected component.